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Terms of Service

Last updated: January 2024

1. Acceptance of Terms

By accessing and using Reply's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

Reply provides an AI-powered communication platform that helps businesses automate responses, manage conversations, and improve customer engagement. Our services include:

  • AI-powered message automation
  • Multi-channel communication management
  • Team collaboration tools
  • Analytics and reporting
  • API access (for certain plans)

3. User Accounts

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access
  • Providing accurate and current information

4. Acceptable Use

You agree NOT to:

  • Use the service for any illegal purposes
  • Send spam, malware, or harmful content
  • Attempt to gain unauthorized access to our systems
  • Reverse engineer or copy our software
  • Resell or redistribute our services without permission
  • Use the service to harass, abuse, or harm others

5. Subscription and Payments

Subscription fees are billed in advance on a monthly or annual basis. You agree to:

  • Provide current, complete payment information
  • Pay all charges at the prices in effect when incurred
  • Be responsible for all applicable taxes
  • Notify us of any billing address or payment method changes

6. Cancellation and Refunds

You may cancel your subscription at any time. Cancellations take effect at the end of the current billing period. We offer a 14-day money-back guarantee for new subscriptions. Refunds are processed within 7-10 business days.

7. Intellectual Property

All content, features, and functionality of Reply are owned by us and protected by international copyright, trademark, and other intellectual property laws. You may not:

  • Copy, modify, or create derivative works
  • Use our trademarks without written permission
  • Remove any copyright or proprietary notices

8. Data and Privacy

Your use of Reply is also governed by our Privacy Policy. We process your data in accordance with applicable data protection laws.

9. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. We may perform maintenance with notice when possible. We are not liable for service interruptions beyond our control.

10. Limitation of Liability

To the maximum extent permitted by law, Reply shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

11. Indemnification

You agree to indemnify and hold Reply harmless from any claims, damages, or expenses arising from your use of the service or violation of these terms.

12. Termination

We reserve the right to suspend or terminate your account for violations of these terms. Upon termination, your right to use the service ceases immediately.

13. Changes to Terms

We may modify these terms at any time. We will notify you of significant changes via email or through our platform. Continued use after changes constitutes acceptance.

14. Governing Law

These terms are governed by the laws of California, USA, without regard to conflict of law provisions.

15. Contact Information

For questions about these Terms of Service, contact us at:

Email: legal@reply.com
Address: 123 AI Street, San Francisco, CA 94105