Privacy Policy
Last updated: January 2024
1. Introduction
At Reply ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI-powered communication platform.
2. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, company name when you sign up
- Usage Data: Information about how you use our platform, including conversation data
- Technical Data: IP address, browser type, device information, and cookies
- Communication Data: Messages and content you send through our platform
3. How We Use Your Information
We use your information to:
- Provide and improve our AI-powered communication services
- Train and enhance our AI models (with appropriate safeguards)
- Send you important updates and service notifications
- Analyze usage patterns to improve our platform
- Comply with legal obligations and prevent fraud
4. Data Security
We implement industry-standard security measures including:
- Bank-level encryption for data transmission and storage
- Regular security audits and penetration testing
- SOC 2 Type II compliance
- GDPR and CCPA compliance
- Secure data centers with 24/7 monitoring
5. Data Sharing
We do not sell your personal data. We may share your information with:
- Service providers who help us operate our platform
- Law enforcement when required by law
- Business partners with your explicit consent
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to data processing
- Export your data
- Withdraw consent at any time
7. Cookies
We use cookies and similar technologies to improve your experience. See our Cookie Policy for details.
8. Data Retention
We retain your data for as long as necessary to provide our services and comply with legal obligations. You can request deletion at any time.
9. International Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
10. Children's Privacy
Our service is not intended for children under 16. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes via email or through our platform.
12. Contact Us
If you have questions about this privacy policy or want to exercise your rights, contact us at:
Email: privacy@reply.com
Address: 123 AI Street, San Francisco, CA 94105